CAN I STRAIGHTEN OR CURL MY HAYLESHAIR EXTENSIONS?

HaylesHair clip-in hair extensions can be straightened and coloured. However, please bear in mind that, just with your own hair, when not done correctly you can damage the natural hair extensions. Colouring your hair extensions may weaken the hair strands and alter the curl pattern. We recommend using our colour customisation service that is familiar with colouring curly and kinky hair. HaylesHair extensions are steam processed to create each curl pattern. Lifting the hair with high volumes of developer to extremely light colours can damage the hair strands. HaylesHair cannot be held responsible for any damage done to the hair texture as a result of colouring.

WHAT CURL TYPE SHOULD I ORDER?

At the moment, we offer 4 types of natural textures. 3a-3b curls have a broad s-pattern and the strands are very loosely packed together. 3b-3c type curls have an s-pattern and the strands are loosely packed together. 3c-4a type coils have a tight s-pattern and the strands are moderately packed together. 4b-4c type kinks have a tight z-pattern and the strands are densely packed together.

If in doubt please email hello@hayleshair.com with images and we would be more than happy to assist you further.

HOW MANY SETS DO I NEED?

HaylesHair clip-in extensions come in a set of 7 pieces of an approximate total weight of 110g, depending on the length. If you are just looking to add volume and using the HaylesHair clip-in hair extensions in between your own hair, 1 set is enough. If you are planning to braid your hair away and use our HaylesHair clip-in hair extensions as a protective style, or if you want to add considerable length, we recommend 2 sets.

HOW LONG WILL MY HAYLESHAIR EXTENSIONS LAST?

HaylesHair clip-in hair extensions are manufactured with considerable care and the hair we use is of great quality. The longevity of your clip-in hair extensions depends on the love and care you provide, the type of products you use on them, and how often you wear them. With proper care, you should be able to enjoy your natural hair extensions for a very long time. Usually, they last 6 months to 1 year or even longer. You receive a care instruction card, with every purchase, with instructions on how to maintain your HaylesHair clip-in hair extensions.

HOW DO I FIND THE BEST MATCH TO MY NATURAL CURL TYPE?

First, check the images we have on our product pages. If you are unsure, take a picture of one strand of your hair and compare it to the blown-up hair strand images we have on our product pages. If you still have doubts, drop us an email and our team of experts will be more than happy to help.

SHIPPING

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE

For pre-orders our current shipping will take two weeks

INCORRECT ADDRESS DISCLAIMER

It is your responsibility to ensure that you correctly enter the delivery address. We encourage you to thoroughly review your shipping and billing information prior to placing your order.We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please shoot us an email at hello@hayleshair.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so. If it's too late for us to cancel your order, you can return your order to us once you have received it. We can then ship it to the correct address or provide you with a full refund.

Extra Shipping Charges: If your package was returned to us due to an incorrect address and if you would like a refund, we will reduce the refund with the shipping costs we incurred to ship it to you.

The choice of courier company is subject to change without guarantee, to better serve our clients’ shipping needs.

REFUNDS

HOW DO I RETURN?

Send an e-mail to hello@hayleshair.com to initiate a return. We will send you a return form and assist you further. 

RETURN POLICY

Not happy with your purchase? You can send your purchase back within 30 days from when they arrive to your doorstep!

We would actually love to hear your feedback behind your return. This way we can continue to improve our products for you! 

You can send your HaylesHair clip-in hair extensions back within 30 days from when they arrive. Bare in mind, we only take hair extensions back that are still tied and unworn. Hair extensions are hygienic products, so as soon as you cut the elastic band, we cannot offer any refunds.