Important Shipping Update from HAYLES HAIR

1. Processing Time:

1.1. All orders have a processing time of 5-10 business days before they are shipped.

1.2. For preordered items, please allow up to 5 business days for us to process the order once it becomes available in our inventory.

1.3. Once the preordered item is in stock and processed, it will be shipped to the customer within 3 business days.

 

2. Tracking Information:

2.1. Once your order has been shipped, you will receive an email with tracking information to the email address provided during the checkout process.

2.2. This tracking information will allow you to monitor the progress of your package's delivery.

 

3. Shipping Responsibility:

3.1. HAYLES HAIR is committed to ensuring that your order is securely packaged and handed over to the shipping company in a timely manner.

3.2. However, once the package is handed over to the shipping company, we are not responsible for any delays, stolen packages, or damages caused by the shipping company.

3.3. Any claims for lost, stolen, or damaged packages should be addressed directly with the respective shipping company.

 

4. Delivery Time:

4.1. Delivery times provided are estimates and may vary depending on factors beyond our control, such as customs processing, natural disasters, or other unforeseen circumstances.

4.2. We strive to deliver your order within a reasonable timeframe. However, we cannot guarantee specific delivery dates.

 

5. Shipping Methods:

5.1. HAYLES HAIR uses reputable shipping carriers to deliver your orders, ensuring reliable and timely delivery.

 

6. Shipping Locations:

6.1. We offer shipping to select regions and countries. Please refer to the shipping options available during the checkout process.

 

7. Multiple Items Orders:

7.1. If your order contains multiple items, they may be shipped separately to expedite the delivery process.

 

8. Address Accuracy:

8.1. Please ensure that you provide accurate and complete shipping information during checkout. HAYLES HAIR will not be responsible for any additional costs or delays due to incorrect or incomplete addresses.

 

9. International Shipping:

9.1. For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries.

  
Please note that we are not responsible for any import duties, taxes, or additional fees that may be charged by your country's customs department. Any such charges are the responsibility of the recipient and must be paid upon delivery. It is advisable to check with your local customs office for information on any potential charges before placing your order.

Please feel free to reach out to our customer service team at hello@hayleshair.com if you have any questions or concerns regarding our shipping policy.